Everything in one AI helpdesk — built for outcomes, not add-ons.

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• Shared Inbox Stop juggling personal inboxes and forwarded threads. Helpefi gives every agent a unified shared inbox with assignment, collision detection, and full conversation history.
• AI Agent Use AI across your helpdesk to draft replies, deflect repetitive questions, and route complex tickets to the right agent without losing human judgment.
• Knowledge Base Publish a branded knowledge base that powers your customer portal, reduces ticket volume, and feeds AI deflection across chat and email.
• Live Chat Embed live chat on your site, route conversations to available agents, and convert chats into tracked tickets with full customer context.
• Email Ticketing Turn support@ into a professional email ticketing system with automatic threading, smart routing, SLA timers, and collision detection.
• Omnichannel Support Meet customers on every channel without fragmenting your team. Helpefi unifies email, live chat, SMS, and portal into one omnichannel helpdesk.
• SLA Management Define response and resolution SLAs with business hours, priority tiers, and automated escalations so nothing breaches silently.
• Automation Build support automation with triggers, SLA policies, macros, and approval workflows so agents focus on complex customer issues.
• Analytics Track ticket volume, response times, resolution rates, CSAT, and agent workload from dashboards built for support leaders.
• Customer Portal Give customers a branded portal to search your knowledge base, submit tickets, and track request status — on your domain.