Can parents and students use the same portal?

Yes. Configure separate brands or forms if you need different experiences for students vs staff.

Does helpefi integrate with our LMS?

Use webhooks and REST API to link tickets to Canvas, Moodle, or internal systems. CRM integrations available on Enterprise.

Use SLA policies, automation, and AI deflection before peak registration weeks.

For schools, edtech & training providers

Centralize student, faculty, and IT requests in one platform — portal, live chat, knowledge base, and optional Service Desk for campus IT.

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Branded help center with articles, service catalog requests, and ticket tracking.

Embed chat on your site with AI deflection for common LMS and access questions.

Add incidents, changes, and asset CMDB when ITIL workflows are required.

Canned responses for password resets, course access, and financial aid routing.

Route tickets to registrar, IT, or finance with skills-based assignment.

Starter and Professional tiers fit departmental budgets with INR options.

Can parents and students use the same portal?: Yes. Configure separate brands or forms if you need different experiences for students vs staff.
Does helpefi integrate with our LMS?: Use webhooks and REST API to link tickets to Canvas, Moodle, or internal systems. CRM integrations available on Enterprise.
Can we handle start-of-semester volume?: Use SLA policies, automation, and AI deflection before peak registration weeks.

Start your trial, publish five KB articles, and embed chat before registration opens.

Start free trial