Bring your customer context into the queue
Show CRM profiles, orders, and activity timelines beside every ticket so agents can respond faster with full context.
Connect your stack
Integrations not another tab to juggle.
Connect Helpefi with the tools your team already uses. Enable integrations when you need them, and keep customer context and workflow automation in one place.
Automate and notify
Route tickets, trigger webhooks, and send updates to the right channels with configurable rules and alerts.
Security-first connections
Use OAuth where available and control access by role. Teams can enable only what they need.
Explore
- Slack Route support notifications to Slack channels, keep agents in sync, and link conversations back to tracked tickets in your helpdesk.
- Microsoft Teams Deliver ticket notifications to Microsoft Teams channels so IT and support stay aligned without switching tools.
- Jira Create Jira issues from tickets, sync status updates via webhooks, and give agents engineering context without leaving the helpdesk.
- Linear Create Linear issues from support tickets and sync status updates so engineering and support share one workflow.
- Shopify See customer orders and fulfillment status in the ticket sidebar so ecommerce support resolves faster.
- HubSpot Look up HubSpot contacts from the ticket sidebar so support and sales stay aligned.
- Salesforce Pull Salesforce contact and account context into Helpefi so enterprise support teams resolve with full customer history.
- Zapier Send ticket events to Zapier and trigger actions across thousands of apps without writing code.
Connect your tools on day one
Start a 14-day free trial and enable integrations from your workspace setup wizard.
Start free trial