1. Agreement to these Terms
By accessing or using Helpefi, creating an account, starting a trial, or clicking to accept these Terms, you agree to be bound by these Terms of Service and our Privacy Policy.
Terms of Service
These Terms of Service govern access to and use of the Helpefi website, platform, APIs, and related services. Please read them carefully before creating an account.
2. Description of the service
Helpefi is a multi-tenant software-as-a-service platform for customer support, service desk, and related workflows, which may include ticketing, live chat, knowledge base, automation, AI features, integrations, and optional ITSM capabilities.
3. Eligibility and account registration
4. Free trials and subscriptions
Helpefi may offer free trials and paid subscription plans. Trial length, included features, and conversion to paid plans are described on our website or order flow.
5. Acceptable use
You agree not to misuse Helpefi. Without limiting other restrictions, you must not:
6. Customer data and privacy
You retain ownership of data you and your users submit to your workspace ("Customer Data"). You grant Helpefi a limited license to host, process, transmit, and display Customer Data solely to provide and improve the service, prevent abuse, and comply with law.
7. AI features
AI-powered features are designed to assist users and may produce inaccurate or incomplete outputs. You are solely responsible for reviewing AI-generated content before use.
8. Intellectual property
Helpefi and its licensors own all rights in the service, software, documentation, branding, and underlying technology, excluding Customer Data.
9. Third-party services and integrations
Helpefi may integrate with third-party products or services. Your use of third-party services is governed by their terms and privacy policies, not these Terms.
10. Service availability and support
We use commercially reasonable efforts to maintain availability of the service, but uninterrupted or error-free operation is not guaranteed.
11. Confidentiality
Each party may receive non-public information from the other. The receiving party will use the other party's confidential information only to perform under these Terms and will protect it with reasonable care.
12. Termination
You may stop using Helpefi at any time and may cancel a paid subscription according to the billing controls in your account.
13. Disclaimers
To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
14. Limitation of liability
To the maximum extent permitted by law, Helpefi will not be liable for any indirect, incidental, special, consequential, cover, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
15. Indemnification
You will defend, indemnify, and hold harmless Helpefi and its affiliates, officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from Customer Data, your use of the service, your violation of these Terms, or your violation of applicable law or third-party rights.
16. Changes to these Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms on this page and updating the effective date, or by other reasonable means.
17. General provisions
18. Contact
Questions about these Terms may be sent to hello@helpefi.com.