Unified inbox for every channel
Email, live chat, portal, and SMS create tickets in one workspace with full conversation history.
For B2B SaaS support teams
Customer support software built for SaaS Scale support without scaling headcount.
Give your CS team one inbox for email, chat, and in-app requests — with AI Copilot, product context in tickets, and SLAs that keep up with release cycles.
AI Copilot and deflection
Draft replies from your KB, deflect repetitive questions on portal and chat, and triage new tickets automatically.
CRM and dev tool integrations
Surface HubSpot, Salesforce, Jira, and Linear context in the ticket sidebar — no tab switching.
SLA policies by customer tier
Apply different response targets for free, pro, and enterprise accounts with business hours and escalations.
CSAT and agent performance
Measure satisfaction after resolve and track agent performance against SLAs in built-in reports.
Transparent SaaS-friendly pricing
Per-agent plans with optional AI, Integrations, and Service Desk add-ons — no surprise per-resolution fees.
Frequently asked questions
- Does helpefi integrate with our CRM?
- Yes. Connect HubSpot or Salesforce on Enterprise or add the Integrations Pack on Professional to pull customer profiles into every ticket.
- Can AI answer questions from our help center?
- Yes. AI deflection uses semantic search across published articles and can suggest answers before customers submit tickets.
- How fast can a SaaS team go live?
- Most teams connect email and embed chat within a day. Full setup with KB, SLAs, and automations typically fits inside the free trial.
Support more customers with less friction
Start a free trial, connect your channels, and see AI Copilot on your first ticket.
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