Plans for every stage
From Starter for small teams to Enterprise with SSO, custom domains, advanced ITSM, and optional data residency — scale without switching platforms.
Simple, transparent helpdesk pricing
Choose a plan that fits your team. Every plan includes a 14-day free trial with full platform access — no credit card required.
Add-ons when you need more
Enable Service Desk ITSM, AI Copilot, Integrations, or data residency (BYO database and storage) as modular add-ons on any paid plan.
Data residency for regulated teams
Bring your own MySQL and object storage so workspace data at rest stays in your AWS or Cloudflare account. We migrate existing data, test connections before save, and document what control-plane metadata remains on helpefi. See the Data Residency feature page for compliance details.
Overview
Helpdesk pricing should be readable on one screen, not decoded from a PDF after a sales call. Helpefi publishes Starter, Professional, and Enterprise plans with clear agent limits, ticket volumes, and feature inclusions so finance can model next quarter without surprise line items. Every plan starts with a free trial that includes full platform access—no credit card required—so your team validates shared inbox workflows, SLA policies, and portal setup before procurement begins. Transparent pricing means more than listing numbers. It means modular add-ons you enable when needed instead of suite bundles that charge for surfaces agents never open. AI Copilot, Integrations Pack, Service Desk ITSM, and data residency options each carry published monthly rates—including INR pricing for India-based teams—rather than per-agent AI taxes that multiply with every hire. Upgrades and downgrades follow your growth: start on Starter, move to Professional when automations and channels expand, and step into Enterprise when SSO, custom domains, and audit requirements arrive. Total cost of ownership comparisons often hide marketplace apps, professional services, and reporting modules. Helpefi targets ticket-first operations—email, chat, portal, knowledge base, SLAs, and optional ITSM—in one workspace with database-per-tenant isolation. That architecture story matters for agencies and regulated buyers who pay for isolation, not just seats. Regional hubs comparing USD suite renewals against INR-friendly Professional packaging should run three-year scenarios with realistic hiring plans, not list-price snapshots. This page explains how plans differ, what add-ons cost, how trials convert, when enterprise contracts make sense, and how data residency affects billing. The goal is a pricing model you can defend internally: predictable seats, optional depth, and no Advanced-AI-style attach shock when you staff seasonal peaks. We publish limits and inclusions openly because hidden gates destroy trust mid-contract. If your evaluation checklist says SSO, confirm it lives on Enterprise before you pilot on Starter and scramble six months later. If you need Shopify beside every ticket, confirm Integrations Pack pricing alongside Professional seats. Procurement teams should attach this page to internal RFCs so approvers see modular math instead of a single magic number from a demo. Seat-based helpdesk pricing only works when agent counts are honest. Helpefi encourages right-sizing plans during trial so your first invoice matches the team you measured—not the team you hoped to hire.
Starter, Professional, and Enterprise compared
Starter fits small teams proving helpdesk discipline—up to three agents and a focused ticket volume for companies leaving shared Gmail. You get shared inbox, SLA policies, business hours, and breach alerts without enterprise overhead. It is the honest entry point when you need assignment and collision detection, not a fifty-feature checklist. Professional is the growth plan: more agents, higher monthly ticket limits, automations, service catalog foundations, and multi-channel connectivity. Teams on Professional often enable AI Copilot as an included or add-on capability and connect Shopify, Slack, or CRM integrations when customer context matters. INR-friendly Professional packaging helps India-based operations avoid USD suite math on every renewal conversation. Enterprise removes practical ceilings for larger organizations: unlimited agents and tickets on published terms, SSO, custom domains, advanced ITSM features, assets, and bundled integrations depending on packaging. Audit logs and security controls satisfy questionnaires that Starter customers have not faced yet. Enterprise is not "contact us for mystery pricing" on core seats—it is where regulated and multi-entity buyers land when isolation and identity features become mandatory. Compare plans against workflows, not slogans. If you only need email and SLAs, Starter may suffice for quarters. If automations route half your queue, Professional pays for itself in manual triage hours. If procurement requires SSO and custom portal domains on day one, start trials on Enterprise to avoid a second migration six months later.
Total cost of ownership over three years
List price is the opening bid; TCO is the decision. Legacy suites often look affordable until Advanced AI, messaging modules, Explore consultants, and marketplace apps accumulate. Model Helpefi TCO with seats, chosen add-ons, and realistic hiring—especially seasonal support for ecommerce or launch weeks. Year one: trial, Starter or Professional adoption, initial add-ons like AI Copilot or Integrations. Year two: headcount growth, possible Service Desk ITSM if employee requests formalize, data residency if security reviews demand BYO database. Year three: enterprise features if SSO and audit become standard, not exceptions. Helpefi modular curve tends to track teams you actually hire rather than AI seats you are forced to buy for everyone. Include migration and training costs honestly. Helpefi parallel-run migrations reduce consultant weeks compared to suite replatforms. Training is one workspace—not Support, Guide, messaging, and reporting lore. Opportunity cost matters too: engineers maintaining brittle Zapier chains because marketplace apps were cheaper upfront. Finance should ask vendors two scenario questions: what happens when agents double, and what happens when AI usage doubles. Per-agent AI pricing punishes the first; flat Copilot add-ons keep Helpefi steadier. Export your scenario to the renewal memo so executives compare architecture, not brochure screenshots.
Add-ons: AI, ITSM, integrations, and residency
Add-ons exist so you pay for depth when you need it. AI Copilot covers agent drafts, summaries, semantic knowledge search, and deflection assists with published monthly pricing—not per-agent Advanced AI surprises. Integrations Pack unlocks HubSpot, Salesforce, Shopify, Slack, Jira, Linear, Microsoft Teams, Zapier, and outbound webhooks when customer context and engineering handoffs are daily work. Service Desk ITSM adds incidents, changes, problems, approvals, change calendar, and major-incident workflows for teams blending customer support with employee service management. Enable it when shared inbox hacks for internal requests stop scaling—not because a salesperson bundled ITSM on day one. Data residency add-ons split logically: Bring Your Own Database stores workspace rows in your MySQL on RDS, Aurora, or self-hosted infrastructure; Bring Your Own Storage places attachments and avatars in your S3 or Cloudflare R2 bucket. Migration assistance and connection testing are part of the story—regulated buyers care that cutover is engineered, not hand-waved. India-based teams see INR add-on pricing aligned with regional plan positioning. USD and INR numbers are published so hubs do not reverse-engineer FX on renewal night. Add-ons stack only when enabled; disabling an add-on stops future billing on that module according to your billing cycle terms.
Free trial: what is included and how conversion works
Every Helpefi plan includes a multi-day free trial with full platform access and no credit card required. Trials exist so operators test real workflows—connecting inboxes, configuring SLAs, publishing portal articles, embedding chat—not so sales can rush signatures before agents click the product. During trial, explore features your plan target will need: Starter teams validate inbox and SLA basics; Professional prospects test automations and channels; Enterprise evaluators pilot SSO and custom domain requirements if applicable. Sample data and setup wizards accelerate day-one value. Invite multiple agents to experience collision detection and assignment—not just an admin tour. When trial ends, choose a paid plan or pause. Trials without credit cards reduce vendor lock-in fear for SMB buyers and let procurement parallel-run against incumbents. Document internally which success criteria end the trial: first response time improved, duplicate replies eliminated, deflection articles live—whatever matters to your sponsor. Invite finance to the last trial week so they see seat math with add-ons toggled realistically—AI on, integrations on, ITSM off until Q3. Surprises at conversion kill deals that product won fairly. Support during trial answers DNS, portal, and migration questions so evaluation reflects product capability, not setup friction. If trial proves Helpefi fit, upgrading is in-app; finance receives predictable seat invoices instead of opaque true-ups.
Upgrades, downgrades, and seat changes
Growing teams upgrade when agent limits, ticket volumes, or feature gates block daily work. Moving from Starter to Professional unlocks automations, richer channel support, and service catalog capabilities that manual triage cannot sustain. Downgrades are rarer but possible when restructuring—choose plans that match active agents, not peak headcount from two quarters ago. Seat changes should be operational rhythm, not emergency finance tickets. Add agents when hiring completes; remove seats when roles change. Helpefi per-plan agent limits are published so people ops can model costs alongside recruiting plans. Avoid shelfware seats left for "just in case" unless your contract genuinely requires them. Feature upgrades differ from seat upgrades. Enabling ITSM or data residency is a module decision with its own monthly rate—communicate to security and IT stakeholders before flipping toggles. AI Copilot adoption may be gradual: pilot team first, workspace second, deflection third. Annual versus monthly billing may affect cash flow; check current published terms for yearly discounts if offered. Regardless of interval, modular add-ons let you stage investments across quarters instead of buying suite breadth upfront.
Enterprise pricing, SSO, and custom agreements
Enterprise plans address identity, scale, and compliance: SSO, custom domains, audit logs, advanced ITSM, assets, and integration packaging suited to larger deployments. Multi-entity organizations and agencies leverage database-per-tenant isolation in security reviews—each workspace boundary is a database, not only a logical partition. Some enterprise buyers need custom agreements: multi-year commits, invoicing via PO, dedicated onboarding, or specific data processing terms. Contact sales with topic Enterprise for those conversations—not because core pricing is hidden, but because procurement workflows differ. Standard Enterprise list pricing still anchors negotiations so you know the baseline. SSO and custom domains often trigger Enterprise evaluation when IT mandates them before production approval. Run SSO pilots during trial if your identity provider allows test tenants. Custom portal domains on your hostname affect customer trust; Professional and Enterprise packaging addresses white-label expectations. Enterprise does not mean abandoning modular add-ons. Data residency, extra integrations, or ITSM depth may still line-item separately depending on packaging—read your order summary carefully. The win is consolidating customer and optional employee support on one vendor with readable modules instead of suite sprawl.
Data residency and compliance-related costs
Regulated teams increasingly ask where ticket rows and attachments live at rest. Helpefi standard hosting uses industry practices with tenant isolation; optional BYO database and BYO storage add-ons move data plane components into your AWS or Cloudflare accounts. Pricing is published monthly for each add-on because compliance has a real cost—yours and ours for migration tooling and support. BYO database includes migration from Helpefi-managed MySQL, connection validation before save, and documentation of control-plane metadata that remains on Helpefi infrastructure. BYO storage migrates attachments and avatars to your bucket with similar testing discipline. Budget engineering time for cloud provisioning alongside subscription fees. Data residency is not only finance line items—it affects incident response, backup ownership, and DPA negotiations. Legal will ask what still runs on vendor infrastructure; Helpefi documents that honestly. Pair residency add-ons with Enterprise audit features when questionnaires demand both placement and access logging. Not every team needs BYO on day one. Start standard, enable residency when contracts or regulators require it. Modular pricing keeps early-stage startups lean while giving mature buyers a upgrade path without replatforming.
INR pricing for India-based teams
India-based support and IT hubs often fight USD list prices, FX volatility, and per-agent AI multipliers on global suites. Helpefi publishes INR monthly rates for plans and major add-ons—AI Copilot, Integrations, Service Desk ITSM, BYO database, BYO storage—so regional finance models in rupees without spreadsheet currency hacks. INR-friendly Professional positioning targets teams that need serious SLAs, automations, and channels without importing Zendesk or Freshdesk USD economics wholesale. Compare Helpefi INR totals against incumbent invoices that stack Advanced AI, marketplace apps, and Explore services—not just seat list price. Tax and invoice treatment follows your account jurisdiction and billing settings; consult your finance team on GST and international vendor rules. Helpefi transparency goal is that Indian operators see numbers marketing and procurement can share internally before trials end. Global companies with India hubs can run Helpefi workspaces per region with appropriate calendars and SLAs while finance tracks INR run-rate separately from US entities. Database-per-tenant isolation helps when Indian client data must not commingle with other regions—agencies pitch that architecture in RFPs. When comparing Helpefi INR totals to USD incumbents, include FX assumptions and tax treatment your CFO cares about—not just sticker prices. A slightly higher per-seat rupee figure that bundles AI and integrations may still beat a low seat price plus per-agent Advanced AI plus three marketplace subscriptions. Document those comparisons in renewal memos so leadership chooses architecture, not nostalgia for an approved vendor shortlist.
Pricing that scales with your operation
Helpefi pricing rewards clarity: published plans, modular add-ons, trials without credit cards, and INR options for regional teams. Model three-year TCO with hiring and AI usage scenarios, enable ITSM or data residency only when workflows demand them, and upgrade tiers when automations and identity requirements outgrow Starter. The right plan is the one finance can forecast and agents can actually use—start a trial, measure volume and feature fit, then commit with numbers you have already validated internally rather than list-price guesses from a competitor spreadsheet or renewal quote you cannot explain to your CFO or board confidently.
Frequently asked questions
- Is a credit card required for the free trial?
- No. Helpefi trials include full platform access without a credit card. At trial end, choose a paid plan to continue or let the workspace pause. This lets teams parallel-evaluate against incumbents without automatic charges.
- How are agents counted for billing?
- Billable agents are active users with agent access to the workspace. Plan tiers publish agent limits—Starter for small teams, higher caps on Professional, effectively unlimited on Enterprise terms. Remove seats when roles change to avoid shelfware costs.
- What happens if we exceed ticket volume limits?
- Plans publish monthly ticket limits appropriate to each tier. If you consistently exceed limits, upgrade to the next plan or contact support for guidance. Trial periods help you estimate real volume before committing.
- How do add-ons appear on invoices?
- Enabled add-ons—AI Copilot, Integrations, Service Desk ITSM, BYO database, BYO storage—bill as modular monthly line items on top of your base plan. Disable an add-on to stop future charges for that module according to your billing cycle.
- Is AI Copilot priced per agent?
- Helpefi AI Copilot uses flat modular monthly pricing or plan inclusion—not a per-agent Advanced AI tax common on legacy suites. That makes forecasting easier when hiring seasonal staff or expanding AI to the whole queue.
- Can we pay in INR?
- Yes. Helpefi publishes INR monthly pricing for plans and add-ons aimed at India-based teams. Select appropriate billing settings during checkout or contact sales for enterprise invoicing questions.
- Are annual discounts available?
- Plans publish monthly and yearly figures where annual billing offers savings. Compare yearly totals against monthly cash flow needs during finance review. Enterprise deals may negotiate multi-year terms separately.
- How do upgrades and downgrades work?
- Change plans in billing settings when agent limits or features require it. Upgrades unlock features immediately in most cases; downgrades should be planned when restructuring teams. Feature add-ons toggle independently of seat tier when modular.
- What is included in Enterprise versus Professional?
- Professional covers growth teams with automations, channels, service catalog foundations, and higher limits. Enterprise adds SSO, custom domains, audit logs, advanced ITSM, assets, bundled integrations, and scale suited to larger regulated deployments. Compare published feature lists for your evaluation checklist.
- How does data residency affect pricing?
- BYO database and BYO storage are optional add-ons with published monthly rates in USD and INR. They cover migration tooling, connection testing, and ongoing support for customer-controlled data planes—not just checkbox compliance. Budget cloud infrastructure costs in your AWS or Cloudflare accounts separately from Helpefi subscription fees.
- Can we mix plans across workspaces?
- Agencies and multi-entity companies often run separate Helpefi workspaces per client or business unit, each on the plan that fits its size. Database-per-tenant isolation keeps billing and data boundaries clean. Consolidated enterprise agreements may be available—contact sales with topic Enterprise if you need centralized invoicing.
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