Plans for every stage
From Starter for small teams to Enterprise with SSO, custom domains, advanced ITSM, and optional data residency, scale without switching platforms.
Simple, transparent helpdesk pricing
Choose a plan that fits your team. Every plan includes a 14-day free trial with full platform access. No credit card required.
Add-ons when you need more
Enable Service Desk ITSM, AI Copilot, Integrations, or data residency (BYO database and storage) as modular add-ons on any paid plan.
Data residency for regulated teams
Bring your own MySQL and object storage so workspace data at rest stays in your AWS or Cloudflare account. We migrate existing data, test connections before save, and document what control-plane metadata remains on Helpefi.
Overview
Helpefi publishes Starter, Professional, and Enterprise rates with agent, ticket, and storage limits in plain numbers. There is no sales call to see plan pricing, no separate quote for AI, and no add-on that quietly doubles the bill mid-year. Monthly and yearly billing are both listed, in USD and INR. This page covers what each plan includes, what the add-ons cost, how to model three-year cost, and what the free trial actually gives you before you commit.
Starter, Professional, and Enterprise at a glance
Starter covers three agents, 50 tickets a month, 5 GB of storage, and two channel connections. It fits a small team leaving a shared Gmail inbox that needs assignment, collision detection, and SLA policies. Professional raises this to 15 agents, 500 tickets a month, 50 GB, ten channels, 5,000 automation runs, and 5,000 AI completions, so automations and AI grounding can run on real queue volume. Enterprise removes agent and ticket caps on published terms and adds SSO, custom domains, audit logs, assets, and advanced ITSM. Choose by workflow, not by feature count.
What the add-ons cost and when to enable them
Four modules sit outside the base plan: AI Copilot, Service Desk ITSM, Integrations, and data residency. AI Copilot adds agent drafts, thread summaries, semantic knowledge search, and portal deflection, priced flat per month rather than per agent. Service Desk ITSM adds incidents, problems, changes, approvals, and a change calendar for teams that also run internal IT requests. Integrations unlocks HubSpot, Salesforce, Shopify, Slack, Microsoft Teams, Jira, Linear, Zapier, and outbound webhooks. Data residency splits into bring-your-own database and bring-your-own storage. Each module bills only while enabled.
How to model three-year cost
List price is the starting point, not the total. Model seats, add-ons, and hiring in one sheet. Year one is usually a base plan plus one module, most often AI Copilot or Integrations. Year two adds headcount and, for many teams, ITSM once internal requests formalize. Year three is where SSO, audit logs, and data residency tend to appear. Ask two questions of any vendor: what happens when agent count doubles, and what happens when AI usage doubles. Per-agent AI pricing punishes both. Flat modules keep the curve tied to the team you actually hire.
What the free trial includes
The trial gives full platform access with no credit card. Connect a real inbox, publish a few knowledge articles, configure an SLA policy, and invite at least two agents so collision detection and assignment behave the way they will in production. Trials work best with an exit criterion agreed in advance: first response time measured, duplicate replies eliminated, or deflection articles live. When the trial ends, upgrade in billing settings or let the workspace pause. Nothing converts silently.
INR pricing for India-based teams
Plans and add-ons are published in INR alongside USD, so regional finance can build a run-rate without converting spreadsheets by hand. That matters when a USD suite renewal stacks per-agent AI with marketplace apps and reporting modules. Tax and invoicing follow the billing jurisdiction on your account. Multi-region companies can run separate workspaces with their own calendars and SLAs while finance tracks INR and USD entities independently.
Pricing that scales with your operation
Good pricing is boring to read and easy to defend. Published plans, flat modules, a trial without a card, and INR rates remove the guesswork that makes renewals expensive. Start a trial, measure your real agent count and ticket volume, then pick the plan that matches them. If a module is not earning its line item after a quarter, turn it off.
Frequently asked questions
- Is a credit card required for the free trial?
- No. The trial includes full platform access without a credit card. At the end you either choose a paid plan or let the workspace pause, with no automatic charge.
- How are agents counted for billing?
- Billable agents are active users with agent access to the workspace. Plan limits are published per tier, and seats can be removed when roles change or a teammate leaves.
- What happens if we exceed ticket volume limits?
- Each plan publishes a monthly ticket limit. If you exceed it consistently, the next tier costs less than the overage friction. The trial is the right place to measure real volume first.
- How do add-ons appear on invoices?
- Enabled modules appear as separate monthly line items beside your base plan. Disabling a module stops future billing on it according to your billing cycle.
- Is AI Copilot priced per agent?
- No. AI Copilot is a flat monthly module or a plan inclusion, so enabling it for the whole queue does not multiply the bill with every hire.
- Can we pay in INR?
- Yes. Plans and major add-ons are published in INR for India-based teams. Billing settings and enterprise invoicing handle the rest.
- How do upgrades and downgrades work?
- Change plans in billing settings. Upgrades unlock limits and features immediately. Downgrades are best planned around team restructuring, since published lower limits apply as soon as they take effect.
- How does data residency affect pricing?
- Bring-your-own database and bring-your-own storage are optional modules with published monthly rates. They cover migration tooling, connection testing, and ongoing support. Cloud infrastructure in your AWS or Cloudflare account bills separately.
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