This Privacy Policy explains how Helpefi collects, uses, shares, and protects personal information when you visit our website, create an account, or use our helpdesk platform.
Helpefi ("Helpefi," "we," "us," or "our") provides cloud-based customer support and IT service management software. This Privacy Policy applies to visitors of helpefi.com, trial users, paying customers, and authorized users of Helpefi workspaces.
We collect information in three broad categories: information you provide, information generated through use of the service, and information collected automatically.
When you use Helpefi, you and your authorized users may submit data into your workspace. Depending on how you configure the platform, this may include:
Subscription payments are processed by our payment partners. We receive billing status, transaction identifiers, and limited payment metadata, but we do not store full payment card numbers on our servers.
We use personal information to operate, secure, and improve Helpefi, including to:
Helpefi offers optional AI capabilities such as reply suggestions, semantic search, and deflection. When enabled, content from your workspace may be processed to generate outputs for your users.
Where applicable data protection law requires a legal basis, we rely on one or more of the following:
We do not sell personal information. We may share information only as described below:
Helpefi may process and store information in countries other than where you are located. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms for cross-border transfers.
We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.
We implement administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit, tenant isolation, audit logging, and regular monitoring.
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to data portability or withdrawal of consent.
Our marketing website may use cookies and similar technologies for essential functionality, preferences, and analytics. You can control cookies through your browser settings.
Helpefi is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact hello@helpefi.com and we will take appropriate steps.
We may update this Privacy Policy from time to time. If changes are material, we will provide notice by updating the effective date on this page or through other reasonable means. Continued use of Helpefi after changes become effective constitutes acceptance of the updated policy.
For privacy questions, data subject requests, or security reports, contact us at hello@helpefi.com.
