Unified multi-channel inbox
Email, chat, SMS, and portal tickets in one workspace with full conversation history.
For logistics & supply chain support
Helpdesk software for logistics operations Resolve shipment issues faster.
Give dispatch, warehouse, and customer support teams one inbox for carrier delays, delivery exceptions, and shipper inquiries — with SLAs, automations, and order context in every ticket.
SLA policies by priority
Set response targets for damaged goods, lost packages, and standard tracking inquiries.
Automation and macros
Route tickets by region, carrier, or account tier and reply faster with canned responses.
Branded shipper portal
Let partners submit exceptions and track resolution without calling dispatch.
AI deflection for tracking FAQs
Deflect WISMO-style questions on your portal and chat before they become tickets.
Reports for operations reviews
Track volume, SLA compliance, and CSAT by lane, hub, or customer segment.
Frequently asked questions
- Can we route tickets by warehouse or region?
- Yes. Use automation rules, skills-based assignment, and team queues to route exceptions to the right hub.
- Does helpefi integrate with our TMS or WMS?
- Use webhooks and REST API to link tickets to shipment records. CRM and integration add-ons surface customer context in the sidebar.
- How fast can a logistics team go live?
- Most teams connect email and publish a shipper portal within a week. SLAs and automations fit inside the free trial.
Keep deliveries on track
Start a free trial, connect your support channels, and set SLAs before your next peak season.
Start free trial