SaaS and technology
Unify email, chat, and portal requests with SLAs, automations, and AI assistance to scale support without scaling headcount.
Built for modern support and IT teams
Helpefi adapts to your workflows, whether you support customers, employees, or both. Start simple and add service desk and advanced automation when you’re ready.
Ecommerce and retail
Give agents order context, shipping status, and customer history in one view to resolve issues quickly and reduce back-and-forth.
IT and internal service desk
Handle incidents, requests, approvals, and assets with service catalog workflows designed for internal teams.
Explore
- Fintech Handle KYC, billing, and account questions in one audited inbox — with SLA tiers, SSO, and optional BYO cloud for regulated data.
- Healthcare Run patient, member, and provider support with audit trails, SLA tiers, and optional data residency — store workspace data in your own cloud when compliance requires it.
- SaaS companies Give your CS team one inbox for email, chat, and in-app requests — with AI Copilot, product context in tickets, and SLAs that keep up with release cycles.
- E-commerce Unify Shopify order context, email, live chat, and your help center in one inbox. Deflect WISMO tickets with AI and SLAs that survive sale season spikes.
- Logistics Give dispatch, warehouse, and customer support teams one inbox for carrier delays, delivery exceptions, and shipper inquiries — with SLAs, automations, and order context in every ticket.
- Edtech Centralize student, faculty, and IT requests in one platform — portal, live chat, knowledge base, and optional Service Desk for campus IT.
- Government Run citizen inquiries, internal IT, and program support from one audited platform — with SLA tiers, role-based access, SSO, and optional data residency for sensitive workloads.
- Startups Start with email and a help center on day one, then add live chat, AI Copilot, and SLAs as your customer base grows — without switching tools or renegotiating contracts.
- Banking Handle account servicing, card disputes, and digital banking inquiries in one controlled inbox — with SSO, audit trails, tier SLAs, and optional BYO infrastructure for regulated data.
- Insurance Manage policyholder inquiries, claims status updates, and agent support in one platform — with SLA tiers, automations, branded portals, and audit-ready ticket history.
- Retail Handle order inquiries, returns, and product questions across email, chat, and social in one unified inbox — with automation, AI deflection, and branded self-service portal.
- Manufacturing Manage supplier inquiries, distributor support, and internal maintenance tickets from one platform — with SLA tiers, ITSM optionality, and self-service portals.