Role-based access & SSO
Enterprise SAML/OIDC, agent permissions, and audit logs for who viewed or changed each ticket.
For healthcare & healthtech support
HIPAA-aware helpdesk for patient and member support Secure support without enterprise bloat.
Run patient, member, and provider support with audit trails, SLA tiers, and optional data residency — store workspace data in your own cloud when compliance requires it.
Branded patient or member portal
Publish HIPAA-conscious help content and let members submit requests without calling.
AI deflection with approved content
Ground AI answers in published articles — agents review before anything sends.
Data residency add-ons
BYO database and storage keep tickets and attachments in your AWS or Cloudflare account.
Tier-based SLAs
Different response targets for urgent clinical escalations vs general billing questions.
Service catalog for internal IT
Add Service Desk ITSM for employee requests, changes, and incident war rooms.
Frequently asked questions
- Can we host data in our own cloud?
- Yes. Add BYO database (MySQL on RDS/Aurora) and BYO storage (S3 or R2) on paid plans. See our data residency feature page for control-plane vs workspace data.
- Does helpefi sign BAAs?
- Contact sales@helpefi.com for enterprise compliance requirements. BYO infrastructure helps teams meet data residency policies today.
- Can we separate member support from internal IT?
- Yes. Use type queues, brands, or Service Desk add-on to keep patient-facing and internal workflows organized.
Modern support for regulated teams
Start a trial, connect your member portal, and evaluate data residency when your security review is ready.
Start free trial