Shopify in the ticket sidebar
See orders, fulfillment status, and customer spend without leaving the conversation.
For e-commerce & D2C brands
Customer support software for online stores Turn order questions into loyal customers.
Unify Shopify order context, email, live chat, and your help center in one inbox. Deflect WISMO tickets with AI and SLAs that survive sale season spikes.
Live chat + branded portal
Embed chat on your storefront and let customers track tickets on a portal that matches your brand.
AI deflection & reply drafts
Suggest answers from your KB and draft replies for common order and return questions.
SLA policies for peak seasons
Set response targets, business hours, and escalation rules before your next campaign.
CSAT on resolve
Measure satisfaction after every ticket close and spot product or fulfillment issues early.
Affordable INR pricing
Start on Professional from ₹999/mo with optional AI Copilot and Integrations add-ons.
Frequently asked questions
- Does helpefi integrate with Shopify?
- Yes. Connect Shopify on Pro or add the Integrations Pack on Professional to pull order and customer data into every ticket.
- Can we handle festival sale volume spikes?
- Yes. Use SLA policies, automation, and AI triage to prioritize urgent order issues during high-traffic periods.
- How fast can a D2C brand go live?
- Most teams connect email and publish a help center within a day. Live chat embed code takes minutes.
Ready to support shoppers at scale?
Start a free trial with full platform access. Connect your channels and see order context in your first ticket.
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