Citizen-facing portal
Publish program FAQs, service catalog requests, and ticket tracking on a branded public portal.
For public sector & government agencies
Helpdesk software for government service teams Serve citizens with accountability.
Run citizen inquiries, internal IT, and program support from one audited platform — with SLA tiers, role-based access, SSO, and optional data residency for sensitive workloads.
Enterprise SSO & role-based access
SAML/OIDC for staff with granular permissions and audit logs for every ticket action.
SLA policies by program
Set response targets, business hours, and escalations aligned to service-level commitments.
Data residency add-ons
Store tickets and attachments in your own database and object storage when policy requires it.
Service Desk for internal IT
Add incidents, changes, approvals, and asset tracking for agency IT operations.
Exportable reporting
Generate volume, SLA, and CSAT reports for oversight reviews and program dashboards.
Frequently asked questions
- Can we host data in our own cloud?
- Yes. BYO database and storage add-ons keep workspace data in your AWS or Cloudflare account.
- Does helpefi support accessibility requirements?
- Portals and agent workspace support keyboard navigation and semantic markup. Contact sales for agency-specific reviews.
- Can multiple departments share one platform?
- Yes. Use teams, brands, or type queues to separate programs while leadership sees unified reporting.
Modernize citizen support
Start a trial, publish your first service catalog, and connect SSO when your security review is ready.
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