Unified inbox with queue routing
Route supplier, distributor, and internal tickets to the right team with automation rules.
For manufacturing & industrial support
Helpdesk software for manufacturing teams Support your supply chain.
Manage supplier inquiries, distributor support, and internal maintenance tickets from one platform — with SLA tiers, ITSM optionality, and self-service portals.
SLA by partner tier
Set tighter response targets for strategic suppliers or critical production lines.
Branded distributor portal
Let partners submit orders, track support tickets, and browse product documentation.
Optional ITSM module
Add incidents, changes, problems, and war rooms when internal IT support needs structure.
Automation and macros
Route by partner ID, issue type, or urgency — reply faster with canned responses.
AI Copilot for common questions
Draft replies from your KB — shipping policy, order status, and product specs answered instantly.
Frequently asked questions
- Can helpefi separate internal and external support?
- Yes. Use teams, ticket types, and portals to keep supplier, distributor, and internal tickets isolated.
- Does helpefi support ITSM workflows?
- Yes. The optional Service Desk module adds incidents, problems, changes, and war rooms when ITIL alignment is needed.
- Can suppliers submit tickets through a portal?
- Yes. Your branded portal gives partners a self-service hub to submit requests and track status.
Run support across your supply chain
Start a free trial, connect your distributors, and set partner tier SLAs in one day.
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