Unified omnichannel inbox
Email, live chat, SMS, and social DMs in one place with collision detection and customer history.
For retail & D2C customer support
Helpdesk software for retail support teams Omnichannel service for shoppers.
Handle order inquiries, returns, and product questions across email, chat, and social in one unified inbox — with automation, AI deflection, and branded self-service portal.
Shopify & ecommerce integrations
Order context, shipping status, and customer data in the ticket sidebar.
AI deflection and Copilot
Answer order and return FAQs on chat before they become tickets — Copilot drafts replies from your KB.
Self-service help center
Branded portal with shipping policy, return instructions, and order FAQs available 24/7.
Automation and macros
Auto-route by channel, order status, or customer tier and reply with canned responses.
SLA policies by season or tier
Set tighter targets for VIP shoppers or peak periods with automatic escalations.
Frequently asked questions
- Can helpefi handle high-volume holiday spikes?
- Yes. Automation rules and AI deflection reduce ticket volume, and SLA policies keep response times on track during peaks.
- Does helpefi integrate with Shopify?
- Yes. Our Shopify integration surfaces order context, customer info, and shipping status directly in the ticket sidebar.
- Can customers track return requests through the portal?
- Yes. Your branded portal lets customers submit return requests, check status, and browse return policy FAQs without contacting support.
Keep shoppers happy year-round
Start a free trial, connect your store, and set up omnichannel support in one afternoon.
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