Create issues from tickets
Escalate bugs and feature requests to Jira with customer context attached.
Jira helpdesk integration
Jira integration for support teams Bi-directional issue sync
Create Jira issues from tickets, sync status updates via webhooks, and give agents engineering context without leaving the helpdesk.
Webhook status sync
When Jira issues resolve, linked tickets update automatically so agents can close the loop with customers.
Project mapping
Configure site URL, project key, and issue type from Settings → Integrations.
Frequently asked questions
- Which Jira products are supported?
- Jira Cloud is supported. Connect from Settings → Integrations with your site URL, email, and API token.
- Can agents link existing Jira issues?
- Yes. Link or create Jira issues from the ticket workspace when Jira is configured.
Sync Jira with your helpdesk
Enable Jira from Settings → Integrations and link your first ticket in minutes.
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