Ticket-to-issue creation
Escalate customer-reported bugs to Linear with one click from the ticket sidebar.
Linear helpdesk integration
Linear integration for support engineering Fast issue handoffs
Create Linear issues from support tickets and sync status updates so engineering and support share one workflow.
Status sync
Webhook updates keep ticket status aligned when Linear issues move to done or reopen.
Team mapping
Configure Linear team, done state, and open state from Settings → Integrations.
Frequently asked questions
- Does Linear replace Jira in Helpefi?
- You can enable Jira, Linear, or both depending on which engineering tools your team uses.
- What do I need to connect Linear?
- A Linear API key and team ID. Add them under Settings → Integrations → Linear.
Connect Linear to your inbox
Start your trial and link your first Linear issue from a support ticket.
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