Order sidebar
View recent orders, shipping status, and refunds next to every Shopify customer ticket.
Shopify helpdesk integration
Shopify support integration Order context in every ticket
See customer orders and fulfillment status in the ticket sidebar so ecommerce support resolves faster.
Customer lookup by email
Match ticket requesters to Shopify customers automatically.
Admin API connect
Connect your shop domain and access token from Settings → Integrations.
Frequently asked questions
- Is Shopify available on all plans?
- Shopify is included with the Integrations add-on or Enterprise.
- Can we use this for Shopify Plus?
- Yes. Helpefi works with standard and Plus stores via the Shopify Admin API.
Support Shopify customers better
Connect your store from Settings → Integrations and give agents order context on day one.
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