Channel notifications
Post ticket updates, SLA breaches, and assignment changes to the channels your team already monitors.
Slack helpdesk integration
Connect Helpefi to Slack Ticket alerts and team collaboration
Route support notifications to Slack channels, keep agents in sync, and link conversations back to tracked tickets in your helpdesk.
Configurable events
Choose ticket created, updated, and customer message events so alerts stay high-signal.
Setup from Settings
Connect your Slack incoming webhook from Settings → Integrations in minutes.
Frequently asked questions
- Does the Slack integration require a paid plan?
- Slack is available on the Integrations add-on or Enterprise plan. Enable it from Settings → Integrations during or after your trial.
- Which Slack events are supported?
- Ticket created, ticket updated, and customer message events can each notify Slack channels you configure.
Connect Slack to your helpdesk
Start your free trial and enable Slack from Settings → Integrations.
Start free trial