Channel notifications
Post ticket updates, SLA breaches, and assignment changes to the channels your team already monitors.
Slack helpdesk integration
Connect Helpefi to Slack Alerts and conversation-to-ticket
Route support notifications to Slack channels, turn Slack threads into tracked tickets, and keep agents in sync without leaving their workspace.
Conversation to ticket
Capture Slack messages as tickets and append thread replies so support work stays auditable in Helpefi.
Setup from Settings
Connect an incoming webhook or bot token from Settings → Integrations in minutes.
Frequently asked questions
- Does the Slack integration require a paid plan?
- Slack is available on the Integrations add-on or Enterprise plan. Enable it from Settings → Integrations during or after your trial.
- Which Slack events are supported?
- Ticket created, ticket updated, and customer message events can each notify Slack channels you configure. Inbound messages can create or update tickets when Events API is connected.
Connect Slack to your helpdesk
Start your free trial and enable Slack from Settings → Integrations.
Start free trial