Teams channel alerts
Push ticket created, updated, and customer message events to Teams channels your org already uses.
Microsoft Teams integration
Helpefi for Microsoft Teams Alerts and conversation-to-ticket
Deliver ticket notifications to Microsoft Teams and turn bot conversations into helpdesk tickets so IT and support stay aligned.
Conversation to ticket
Inbound Teams bot messages create tickets; follow-ups in the same conversation append as comments.
Deep links to tickets
Every notification links back to the full ticket in Helpefi for resolution and audit trail.
Frequently asked questions
- Is Microsoft Teams included on all plans?
- Teams notifications are part of the Integrations add-on or bundled on Enterprise.
- Can we use Teams alongside email support?
- Yes. Teams is for internal collaboration — customers still reach you via email, chat, WhatsApp, and portal.
Add Teams to your support workflow
Connect Microsoft Teams from Settings → Integrations during setup.
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