Teams channel alerts
Push ticket events to Teams channels your org already uses.
Microsoft Teams integration
Helpefi for Microsoft Teams Support alerts where your team works
Deliver ticket notifications to Microsoft Teams channels so IT and support stay aligned without switching tools.
Webhook-based setup
Connect a Teams incoming webhook from Settings → Integrations — no custom middleware required.
Deep links to tickets
Every notification links back to the full ticket in Helpefi for resolution and audit trail.
Frequently asked questions
- Is Microsoft Teams included on all plans?
- Teams notifications are part of the Integrations add-on or bundled on Enterprise.
- Can we use Teams alongside email support?
- Yes. Teams is for internal collaboration — customers still reach you via email, chat, and portal.
Add Teams to your support workflow
Connect Microsoft Teams from Settings → Integrations during setup.
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