Export from Faveo
Export users, tickets, comments, knowledge-base articles, assets, and attachments using Faveo CSV or API exports.
Faveo migration guide
Migrate from Faveo to Helpefi Keep tickets, knowledge, and assets in motion.
Export users, tickets, knowledge articles, and assets from Faveo, import into helpefi, run both systems in parallel, then cut over channels when SLAs match.
Last updated on 2026-08-27
Written by Malik S
Reviewed by Gandral V
Import via CSV or API
Import users and open tickets into helpefi via CSV or REST API. Map tags, custom fields, and SLAs before agents start working live queues.
Rebuild policies
Recreate SLA policies, macros, assignment rules, and portal branding. Enable AI Copilot on imported knowledge.
Cut over channels
Point email, chat, WhatsApp, Slack, and Teams to helpefi. Disable Faveo inbound after a parallel run.
Frequently asked questions
- How long does a Faveo migration take?
- Most 5–30 agent teams complete import and parallel run within two weeks. Large attachment sets may add time.
- Can we keep Faveo during transition?
- Yes. Run helpefi on a subset of mail or chat while Faveo handles legacy tickets.
- Do you import assets?
- Yes. Asset CSV import maps tags, serials, warranty, ownership, and lifecycle fields such as disposal. Contracts and licenses can be added in Helpefi after import.
References & sources
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Faveo Helpdesk →
Faveo public site for export documentation references.
Start your Faveo migration trial
Import sample Faveo exports via CSV or API, run parallel for a week, and compare handle time before you cut over.
Start free trial