Export Freshdesk data
Download tickets, contacts, and solutions from Freshdesk admin. Note tag and priority mappings.
Freshdesk migration guide
Migrate from Freshdesk to Helpefi One platform, optional ITSM.
Move off Freshdesk (and Freshservice if needed) with CSV import, parallel inbox testing, and optional Service Desk ITSM on helpefi.
Last updated on 2026-07-08
Written by Malik S
Reviewed by Gandral V
Set up helpefi workspace
Register, import CSV, and publish KB articles migrated from Freshdesk solutions.
Enable ITSM if required
Add Service Desk add-on for incidents, changes, and problems instead of maintaining Freshservice separately.
Switch inbound channels
Update support email forwarding and chat embed. Monitor SLA compliance during the first week live.
Frequently asked questions
- Can helpefi replace Freshdesk and Freshservice?
- For many teams, yes — customer support on helpefi plus Service Desk ITSM add-on covers both use cases.
- Will we lose Freshdesk automations?
- Recreate them with helpefi triggers, macros, and SLA policies. Most common rules map directly.
References & sources
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Helpefi on G2 →
User reviews and ratings for Helpefi on G2.
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